FAQ

1. About Account

• How do I register?

Click “Sign in” at the top right corner of our website. You can register with Facebook, Google+, or your email account.

• Do I need to register before placing an order?

No, you don't have to create an account to make a purchase on our website. You are welcome to proceed as a guest. However, we encourage you to register an account for enhanced functionality, such as utilizing the shopping cart feature and accessing your order history.

• How do I subscribe for the newsletters?

You can find the subscription bar at the bottom right corner of our website. Enter your email and we will send you the latest news and promotions. We look forward to you!

• How do I unsubscribe from your email newsletters or text message?

To unsubscribe from our newsletter, simply click on the "unsubscribe" button at the bottom or at the top of every email you receive. And for text messages, reply 'STOP' to unsubscribe. If you still receive the subscription notifications, please feel free to contact us with a screenshot of the latest promotion emails or forward the emails to us, and we will verify them for you.

2. About Shipping & Delivery

• Do you provide free shipping?

The shipping cost of your order depends on the shipping distance and weight of the packages. We currently provide free standard shipping for orders over US$59. *Note: The amount is based on the prices after any discount is applied and the final-sale item is not eligible for this promotion.

• Do you ship to multiple addresses?

We are only able to deliver to one address per order. We suggest that you place a separate order for each destination if you would like to send your purchases to multiple addresses.

• Can multiple orders be shipped in one package?

We want to ensure that the items you order are delivered to you as quickly as possible. To achieve this, a separate package will always be sent for each order.

• Why was my order divided into two or more packages?

We sometimes do partial shipping to help you receive certain items from your order faster. While most items can be processed within 3-5 days, some items may have longer processing times for various reasons including, for example, being in different warehouses. If your order has been divided into multiple packages, you will receive an email notification when each package in your order is shipped.

• How do I update my shipping address?

It is possible to create a different delivery address before the order is shipped. If you need to do this, please contact our customer service team. However, once an order has been shipped, it is unfortunately not possible to change the delivery address due to the fast transmission of information to our logistics team.

• Why my order does not enjoy free shipping?

Free standard shipping is available for orders that are over US$59. Please note that the free shipping requirement is based on the actual payment amount after all discounts have been applied（including codes）. Final sales items are not eligible for free shipping promotions. If your order did not qualify for free shipping, it may be because the total value of your order did not meet the minimum requirement, or the items in your order were not eligible for the promotion. We recommend you double-check your order to see if you have met all the requirements.

• How long will the order take to arrive?

We always strive to ship out all orders as soon as possible! After you've paid for your order, the warehouse will need 3-5 days to process it. This processing time is required for inventory check and packaging preparation. Once your order ships, you will receive a notification. Normally, standard shipping takes 8-15 business days. Expedited shipping takes 3-7 working days. The exact delivery time depends on your specific shipping address. Please note that your order's estimated arrival time will vary depending on your delivery address and your chosen delivery method.

• What should I do if I am missing item(s) from my order?

There are two reasons why you may be missing items from your order. 1. Sometimes we might do partial shipping. We choose to ship the items that are ready first so that you can receive them as soon as possible. Once the item is shipped, you will receive an email confirmation from us with details of the items sent. We recommend you check your emails first. 2. Items went missing during packing or transportation. If you are missing an item from your order and it is not scheduled to be sent in another package, you may request a refund by contacting our customer service team.

• What can I do if I received a damaged package?

We apologize for the damage to your shipment during transit. Please inspect your shipment for completeness and check if any items are missing or damaged upon delivery. If so, please file a damage report with the nearest post office and contact us with photos of the damaged package. We will promptly process your request and assist you in resolving this issue.

3. About Orders

• How can I make a change (such as color, size, shipping address, shipping method) or modify items in my paid order?

If your order has already been shipped, you will not be able to make any changes or modifications to your order. Please wait for your items to arrive and then submit a return and refund request for the items you don't wish to keep. If your order has not been shipped yet, you can still modify items in your order by contacting our online customer service as soon as possible to ensure that your requests are handled promptly.

• How to cancel my order?

If your package has not been shipped yet, please contact our customer service below to handle the cancellation. If your package has already been shipped, we recommend that you receive it first and then submit a return and refund request for the items you don't wish to keep. We do not recommend customers refuse delivery directly to avoid further losses due to the inability to return the package.

• My order was cancelled, why didn't I receive a refund?

For items canceled and are eligible for a refund, we will promptly initiate the refund process within 3-5 business days. If you paid with a credit card, please be aware that it may take an additional 3-7 business days to process. Please note that the refund needs time to reflect in your original payment method, as processing times vary across financial institutions.

• How can I track my order?

You can check your order status by accessing "Tracking Order" below or at the bottom of the page. Enter your email address and order number, and then click"LOGISTICS TRACKING" located on the right side of the listed products to track your parcel. Also, you will receive email updates once your package is shipped into your country, providing you with the latest information on your order. By checking your email, you can easily keep track of your package status. Note: Sometimes there may be delays in shipping since shopping peak seasons, it could be due to particular items in your order that have longer than normal processing times.

• Why didn't I receive a confirmation email?

A confirmation email with a tracking button will be sent out by our system automatically within 24 hours after payment is completed. We recommend checking your Junk/Spam mail folder as well :) If you still have not received it, please feel free to contact us.

4. About Return

• What is yor return and exchange policy?

Unfortunately, we do not offer exchanges at the moment, but you can place a new order and initiate a return of the existing order. Purchases (except final sale items) are eligible for returns within 30 days from the delivery date. Item(s) must be returned with all tags attached, unworn, unwashed, unstained, and unperfumed, in the original bag. Item(s) must be returned with all tags attached, unworn, unwashed, unstained, and unperfumed, in the original bag.

• How to Make a Return?

To start a return, please make sure you have already received your goods first, then submit a ticket below, or access the "Tracking Order" feature at the bottom of the page. We will reply to you with the return solution within a short time. Note: If you do not hear from us within 2 days, it might be an email server issue. We recommend you try a different email account and contact us again.

• Do you have Free Return?

We are sorry that we now do not support free returns in the case of non-quality-related returns. The buyer is responsible for return shipping costs and any related expenses. However, if the product has a quality issue, such as holes or damaged zippers, don't hesitate to get in touch with our customer service for assistance.

• If I receive a wrong/damaged/defective item, what should I do?

No worries! Please submit a return request as normal. We may further ask you to provide pictures of the wrong/damaged/defective goods for verification purposes, in order to better assist you and find a satisfactory solution.

• Can I return the package to the address on the received package?

Unfortunately, you cannot use the address on the package as our return address. After submitting your return request, we will provide you with authorization and our correct return address to ensure a smooth return process.

• How soon can I expect my refund for the return?

For items returned and eligible for a refund, we will promptly initiate the refund process upon receiving the item(s) and conducting a quality inspection. Once we receive your return package, we will process your refund within 3-5 business days. If you paid with a credit card, please be aware that it may take an additional 3-7 business days to process.

• Will you let me know when I get my refund?

We will notify you when your refund both has been successfully submitted and refunded. However, we will not know when the refund reaches your original payment method. Once we issue your refund, please allow 5-14 business days (up to 30 days) for the refund to reflect in your original payment method, as processing times vary across financial institutions.

• If I return the entire order, will the original shipping fee be refunded?

We are sorry that the original shipping fee is non-refundable. We will offer a full refund for all eligible items cost, excluding shipping fees.

Please Feel Free to contact us if you  have any other issues.